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Title
Patients' assessment of efficiency of services at a teaching hospital in a developing country |
Full text
http://www.bioline.org.br/abstract?id=am05038; http://hdl.handle.net/1807/5075 |
Date
2005 |
Author(s)
Ofili, A. N.; Ofovwe, C. E. |
Abstract
Background: One of the factors that influence patients'satisfaction is efficiency of services rendered to patients. This study aims to determine patients' assessment of services rendered at a University Teaching Hospital. Method: The study was a cross-sectional study carried out between July 2002 and September 2002 at the University of Benin Teaching Hospital, Benin - City, Edo - State, Nigeria. All patients (255) on admission were included in the study. Results: The average waiting time of patients was 2 hours 53 minutes (173 minutes) and the range was 2 minutes to 2 days. Two hundred and ten (84%) of the patients were satisfied with time spent with the doctor (consultation time). Services at the pharmacy were satisfactory to 140 (56.0%) patients while 73.2% were satisfied with services rendered at the laboratories. Eight -five percent and 76.8% of patients were satisfied with the X - ray and catering departments respectively. However, patients' rating of the level of sanitation was poor (46%). Conclusion: Areas of need identified include, waiting time prior to consultation, sanitation of the hospital and pharmacy department. Although patients expressed a high level of satisfaction with the laboratories, X - ray and catering departments, there is a need to work towards achieving total satisfaction with all facilities. |
Subject(s)
Services, efficiency, teaching hospital, patients; Services, efficacité, hôpital universitaire, patients; Services, efficiency, teaching hospital, patients |
Language
en; en_US |
Publisher
Usmanu Danfodiyo University Teaching Hospital, Sokoto and Annals of African Medicine Society |
Relation
http://www.bioline.org.br/am |
Type of publication
journal |
Format
125431 bytes; application/pdf |
Rights
Copyright 2005 - Annals of African Medicine |
Identifier
Annals of African Medicine (ISSN: 1596-3519) Vol 4 Num 4 |
Repository
Toronto - University of Toronto
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Added to C-A: 2014-07-12;11:52:52 |
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