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Title
Theoretical framework for government information service delivery to deep rural communities in South Africa |
Full text
http://hdl.handle.net/10204/3752 |
Date
2009 |
Author(s)
Mvelase, PS; Dlodlo, N; Mathaba, SU; Krause, C; Kabanda, SK |
Abstract
This paper reports on a study to determine the information requirements of communities in deep rural areas on government services and how this information can be made available to them. The study then proposes an e-government theoretical framework that utilizes deep rural Small, Medium and Micro Enterprises (SMMEs) to serve as access points to the government information on services available and needed by this rural community. Initially the study identifies current services provided by the government to the community and measures the levels of satisfaction of the community on the service provision. On the basis of the analysis of community satisfaction levels the gaps in the information needs of the deep rural community are identified. The study also identifies the challenges faced by the community in trying to access these services. A theoretical framework for government information service delivery is then proposed. This research was conducted as a case study at KwaNongoma rural area in KwaZulu-Natal, to come up with the community needs, recreation needs of three communities of KwaKhangela, KwaMememe and KwaSomkhele were identified. The community needs determination covered electricity, water, education, housing, financing and health to name but a few. - This is the author's version of the work. The definitive version was published in the Proceedings of the 3rd International IDIA Development Informatics Conference, pp 297-309 |
Subject(s)
E-government; Deep rural communities; SMMEs; Government information services delivery; Service delivery framework; Small sized enterprises; 3rd International IDIA Development Informatics Conference; Medium sized enterprises |
Language
en |
Type of publication
Presentation |
Identifier
Mvelase, PS, Dlodlo, N, Mathaba, SU et al. 2009. Theoretical framework for government information service delivery to deep rural communities in South Africa. 3rd International IDIA Development Informatics Conference. Kruger National Park, South Africa, 28-30 October 2009, pp 297-309; 978-0-620-45037-9 |
Repository
Pretoria - Council for Scientific and Industrial Research (CSIR)
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Added to C-A: 2017-01-27;13:46:11 |
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