Maternal Satisfaction on Delivery Service in Public Health Centers: Facility Based Cross Sectional Study Addis Ababa, Ethiopia.
Assegid, Meselech(Mph,Assistant Profeser,PHDCandidate); Ketema, Bezawit(MPH)
Introduction Maternal satisfaction used as one evaluating tool for quality of maternal health
care given in health facilities and help to improve quality of care given to delivery mothers as
well as decrease maternal mortality.
Objectives: This study aimed to assess level of maternal satisfaction on delivery service and its
associated factor among women who gave birth in selected public health center in Addis Ababa
Methods: A facility based cross sectional study was conducted from March to April 2019 in
Addis Ababa city. Systematic random sampling technique was used to select 582 mothers who
gave birth within the study period. The satisfaction of mothers was measured using 27 questions
that were adopted from Donabedian quality assessment framework. Multivariate logistic
regression was fitted to identify independent predictors of maternal satisfaction.
Result: The overall satisfaction on delivery service of the respondent mothers was 89.7%.
Process related delivery mothers' satisfaction was 94.5%, whereas mothers' satisfaction in
relation to structure of the health centers was 68.6%. There was no significant predictor for
process based delivery services. For structural bases, educational status (AOR 95% CI:
1.96(1.112-3.45), type of transport (AOR 95% CI: 0.39(0.19, 0.78), time of admission from 6am12am
However, short waiting time (AOR 95% CI: 6.07 (2.1-17.15), wanted pregnancy
(AOR 95% CI: 3.98(1.60-9.90) and time of admission from 6am-12am (AOR 95% CI
3.26(1.023-10.38) and from 0 pm-6pm (AOR 95% CI 2.56(1.077-6.09) were factors that had
positive association for overall delivered mothers' satisfaction.
Conclusion: This study revealed that the overall satisfaction of mothers on delivery service was
found to be good. Wanted pregnancy; waiting time and time of admission were independent
predictors of maternal satisfaction. Thus, there is a need of an intervention on shortening waiting
time, provide good service during night time and increase access and awareness of family
planning mothers to reduce and prevent unplanned pregnancy.
Maternal Satisfaction, Delivery Service
Addis Abeba University
Type of publication|
Addis Ababa - University of Addis Ababa
Added to C-A: 2021-01-28;07:52:58|
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